Frequently Asked Questions
General & Store Information
What types of products do you stock?
What types of products do you stock?
We stock a wide range of professional flooring and surface solutions for both tradies and DIYers. Our range includes industrial and residential floor coatings (solid color epoxy, metallic epoxy, polyurethanes, polyaspartic), concrete sealers, concrete grinders, sealants, waterproofing membranes, floor levellers, bollards, and more.
Can I pick up products directly from your warehouse?
Can I pick up products directly from your warehouse?
Absolutely. You can place an order online and collect it directly from our Rydalmere warehouse (opposite Bunnings) during business hours (Monday to Friday, 7 am–5 pm).
Do you offer floor grinders and dust extractors for hire?
Do you offer floor grinders and dust extractors for hire?
Yes, we do. If you only need the tools for a short-term project, we have concrete floor grinders, dust extractors, and other equipment available for hire so you can access professional-grade tools without buying them outright.
Can your team help me choose the right products?
Can your team help me choose the right products?
Absolutely! Our team is here to guide you. Whether it’s residential garage floors, industrial epoxy systems, or waterproofing, we can help you pick the right products and tools for your project's success.
Do you offer trade pricing?
Do you offer trade pricing?
Yes! All our prices are highly competitive trade prices available direct to the public. If you find a lower price on a stocked product elsewhere, we will match it by 5%.
Shipping & Delivery
Do you ship Australia-wide?
Do you ship Australia-wide?
Yes, we offer fast and reliable Australia-wide shipping to ensure your gear and materials arrive safely, whether your job site is in Sydney, Melbourne, Brisbane, or a regional area.
How much does shipping cost?
How much does shipping cost?
Shipping costs are calculated automatically at checkout. Rates depend on product classification, dangerous goods (DG) status, weight and dimensions, delivery location, and courier availability.
When will my order be dispatched and delivered?
When will my order be dispatched and delivered?
Orders are generally processed and dispatched within 1–3 business days after your payment is confirmed. Delivery timeframes shown at checkout are estimates provided by our courier network. Please note that dangerous goods, oversized items, and remote deliveries may require additional transit time.
Why are shipping costs higher for certain products?
Why are shipping costs higher for certain products?
Many of our items—such as heavy concrete grinders, levelling compounds, repair mortars, and epoxy resins—are classified as bulky, oversized, or Dangerous Goods (DG). Transporting these safely and legally requires specialized freight couriers rather than standard post, which can increase the delivery fee.
Can I pick up Sika products directly from a Sika warehouse?
Can I pick up Sika products directly from a Sika warehouse?
Yes. As an authorized Sika Australia distributor, we offer the convenience of ordering Sika construction products, sealants, and levellers online with a direct click-and-collect option. You can pick up your order from your closest Sika warehouse facility across NSW, VIC, QLD, SA, & WA.
Returns & Refunds
What is your return policy for a change of mind?
What is your return policy for a change of mind?
We happily accept returns for a change of mind on regularly stocked items if the return request is received within 30 days of purchase. Items must be in their original packaging, unused, and in a highly re-sellable condition. You will be responsible for the return shipping costs.
Will I get a full refund if I change my mind?
Will I get a full refund if I change my mind?
For change of mind or unused product returns, you can choose between:
- Store Credit: Provided for the full amount charged (excluding shipping).
- Refund: A 15% restocking fee will apply and be deducted from your total.
Note: Original shipping costs are non-refundable.
Are there any items that cannot be returned?
Are there any items that cannot be returned?
Yes. Several types of goods are strictly non-returnable, including:
- All powder products
- Products that have passed their expiry date
- Items that have been opened, used, or damaged
- Products not regularly stocked (special orders)
- Gift cards, downloadable software, and training courses
How do I initiate a return?
How do I initiate a return?
To complete your return, you will need a receipt or proof of purchase. Please contact us at info@protradewarehouse.com.au to start the process. Approved returns should be mailed to: Unit C/283 Victoria road, Rydalmere, NSW, 2116, Australia.
Contact & Support
How can I contact ProTrade Warehouse?
How can I contact ProTrade Warehouse?
If you need expert advice, support for your project, or have a question about your order, you can reach out to us via:
- Phone: 02 8381 5657
- Email: info@protradewarehouse.com.au
- Address: 283 Victoria Road, Rydalmere, NSW 2116 (Open Monday to Friday: 7am–5pm)